This page lists all the phone codes with the help of which you can easily access phone terminal features from the keypad.
Directory
Press *22 to access the company directory.
Call recording
Press *1 to record a conversation taking place on your extension.
Press *0 to record a conference taking place on your extension.
Conference
For moderator
| *8<extension_number> | To invite another extension to the conference. |
| *30 | To kick out all extensions attending the conference. |
| *31 | To kick out the extension that was the last to join the conference. |
|
*21 |
To lock the conference so that no new member can attend. |
|
*20 |
To unlock the conference so that new members can join. |
|
*11 |
To mute all members, except for your own extension. |
| *10 | To unmute all members, except for your own extension. |
For members
| *1 | To mute/unmute the channel. |
| *2 | To enable/disable new member announcements. |
|
*3 |
To find out who is available in the conference. |
|
*7 |
To decrease the volume of the conference. |
|
9 |
To increase the volume of the conference. |
|
0 |
To repeat the entire menu. |
|
# |
To quit the menu and return to the conference. |
Queue membership
| *96 | To log in the queue agent that owns the extension. |
| *97 | To log in any queue agent. |
| *98 | To disconnect the queue agent that owns the extension. |
|
*98Y |
To disconnect any queue agent. |
|
*26Y |
To pause an agent session. |
|
*28Y |
To unpause an agent session. |
|
*999X |
If you're a queue supervisor, to listen to active conversations. |
| *998X | If you're a queue supervisor, to whisper to agents registered in the queue. |
Extension virtualization
Press *30<extension_short_number> to virtualize your extension.
Call management
Pickup
| *21 | To pick up any call ringing the organization. |
| *21TARGET_NUMBER | To pick up a call from any extension. |
| *21PARTIAL_NUMBER | To pick up a call ringing a specific extension. |
| *29 | To pick up last call ringing. |
| *29TARGET_NUMBER | To pick up last call ringing for the target extension. |
| *29PARTIAL_NUMBER | To pick up last matching call. |
|
*66 |
To dial back the last missed call. |
Parking
|
#2 |
To send an answered call to the parking lot. |
|
*221 |
To unpark the first call found in the parking lot. |
| *225 | To unpark a specific call among several others in the parking lot. |
| *229 | To unpark the last call in the parking lot. |
Transfer
| #1FORWARD_NUMBER | To transfer the interlocutor to another extension. |
| *2FORWARD_NUMBER | To put the caller on hold and transfer the call to another extension. |
CallerID
| *85 | To place calls anonymously. |
| *65 | To deactivate the 'unknown caller' function. |
Call waiting
Press *71 to activate the Call Waiting option.
Press *70 to deactivate the Call Waiting option.
Intercom|Paging
Press <intercomextension_short_number> to call all the extensions assigned to an Intercom/Paging extension.
Press <intercomextension_short_number><extension_short_number>* to call only a particular extension assigned to an Intercom/Paging extension.
Press <intercomextension_short_number><extensions_group_ID>* to call a certain group of extensions assigned to a Intercom/Paging extension.
Do not disturb
Press *78 to activate the Do Not Disturb option.
Press *79 to deactivate the Do Not Disturb option.
Voicemail
| *95 | To manage voicemail messages. |
| *950 | To enable/disable the voicemail on your extension. |
| *95EXTENSION_NUMBER | To make a direct call to an extension's voicemail. |
|
#3EXTENSION_NUMBER |
To transfer an active call to another extension's voicemail. |
Password protection
Press *11 to block or activate a Phone Terminal extension using a password for protection.
Diagnostic extension
Press *011 to access the diagnostic extension, which allows you to find out details about several server parameters..
Other
Press *74<rule_key_number> to activate/deactivate an incoming call rule.
Press *52 to test the extension’s connection with the server.
Press *94 to find out the day and time of the system.
